SEE WHAT OUR CUSTOMERS HAVE TO SAY
“The best customer service I have received in a long time”
I received some of the best customer service from Josh (Silverthorne Inspector). Josh conducted my one year inspection. He was personable and focused on the task at hand. I was very pleased with his customer service and his ability to get the job done. Josh pointed out things me and my husband didn’t notice. He is very detailed and such a perfectionist.
Overall some of the best customer service I have received in a long time. Whatever he is being paid, you need to increase it. Josh did a great job, and he is truly an asset to this company.
Thank you Josh for making this process very easy. We truly appreciate your professionalism and the care you gave us and our home. We might invite you to Thanksgiving Dinner.
The Williams Family
“Very considerate with not being too pushy”
I’ve been working with Jim and he has been super helpful throughout the process. Been very knowledgeable and if he doesn’t know the answer has been able to ask the right person and get me an answer within the next day or two. Jim was very considerate with not being too pushy and showing me some model homes that were being built so I could see what the floor plans look like and what some other people have chosen for options. He explained all the different options that would be available and explained how the customization process would work. Also, he explained the entire build process which was very easy to understand. Currently I am building the home and so far everyone I have contacted has been very responsive and helpful. Can’t wait to continue working with Silverthorne Homebuilders and see the process of building unfold in front of my eyes.
“More than happy with our custom house…”
My husband and I are more than happy with our custom house we built in Sycamore, Illinois with Jim. We were looking throughout the Chicagoland area to purchase an established house with good schools. After a year and a half of looking at all of our options (viewing houses) and a meeting with Jim, we decided to go a custom build with Silverthorne and settle our roots in Sycamore. We realized we could build our very own home, exactly the way we wanted, in a beautiful neighborhood with fantastic schools and an involved community. It was exactly what we wanted and hoped for. We are 100% happy with our decision and wouldn’t have it any other way!
We worked hand in hand with Silverthorne to build our dream home. They made it a reality. I can’t thank Jim and his team enough for the work they’ve done. They were patient with us and answered the many questions we had.
I have been sending my friends who are interested in buying to the Silverthorne model in Sycamore to learn more about the house building process. Many of them didn’t think of building until now. My friends are grateful for Jim, the sales rep, who is friendly, honest and helpful. He has given them all the info they need to get started on their dream homes.
We love our house and get many compliments on it. It’s been 5 months now and we have made many memories already. We look forward to the gatherings, parties and everyday little things that will happen between these beautifully built walls. Thank you Jim, Keith and Logan for all your help. You have no idea how much we appreciate you! We can’t thank you enough for helping turn our visions into reality.
“Built our dream home…”
They built our dream home and helped us from start to finish. This is our 3rd home we have built and by far the best experience. Any concerns were and are immediately addressed. We appreciate the time and attention to detail Jim and Keith provide us. We would definitely recommend them to anyone looking to build any size home.
Thanks for being such Nobel Princes in a world filled with Slimey Toads.
“Excellent job of answering all of our questions”
“We want to thank Silverthorne for our great experience of building our home”
We have been in our home for just about a month! We want to thank Silverthorne for our great experience of building our home! From the start with Jim awesome help with explaining all the details that go into building and all the options. To Chris in charge of the building process! We can’t thank Chris enough for all of his hard work and dedication that went into our home. With some hiccups along the way. Chris always overseen everything and had things corrected that day or a day was scheduled right away to be corrected! Chris is awesome and we now have a forever friend! Also want to Thank Katie, Mindy & Kelly for always responding on the portal with and questions or concerns we had. You all we Great! And finally Josh who was there at our 30 day warranty work. Josh also was awesome! He came in and fixed what was needed to be done. His work was great! Our experience with Silverthorne all in all was great. Just the tile company that tiled our master shower needs to pay more attention to their work. We were not very happy with them. Chris went above and beyond to try to get the tile company to fix it. So it was out of his hands. But the tile company thought the finished work was acceptable, which we couldn’t understand how. Another thank you goes to Juile P. and Jodie for all of your awesome help with the paperwork side you both were awesome to work with! Now to finish all of our unpacking and seeing how our first year goes! Again thank you to the Silverthorne family for building our custom home! The Sellers Family🙂🏠
“Prompt and very accommodating”
We have been in our custom ranch for almost 1 year. We love the look and layout!!! The warranty service is excellent as well. Kelly, Josh and Noel have been amazing to work with. They are prompt and very accommodating. They have gone above and beyond as far as customer care goes.
“Silverthorne made the process very easy”
It can be stressful to build a new house but Silverthorne made the process very easy. Overall we are very happy with our new home. Jim was helpful getting thru the selection process. Had a few issues after moving in but they got taken care of quickly.
“Every employee was awesome to work with”
We had the most amazing experience with Silverthorne. Every employee was awesome to work with. And the online portal made building our custom home a breeze. The only challenge was when we were inundated with rain for months and they couldn’t complete our driveway and landscaping. But now our house is complete and it’s my DREAM HOME!
“went above and beyond”
We moved into a Silverthorne home about 8 months ago. Jim has been so kind and extremely helpful in answering all of our questions and coming to look at some things in our home. He even went above and beyond to assist us in getting repairs done and the work turned out great. We have been very happy with the quality of the work and the customer service has been excellent. Thanks so much for all of your help, Jim! We would definitely recommend Silverthorne to anyone looking to build or buy a home.
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